Privacy & Cookie Policy

We collect and use information about people in various ways. The information we collect and use depends on the type of relationship we have with you as a person. This information is processed either with your consent, or on the basis that it is necessary to conclude a contract you’ve entered into with us (for example, to deliver a product to you if you’ve ordered online), or on the basis that it is in our legitimate interests to process this information (for example,  to conduct postal marketing). 

Customers

We collect and use information about customers for a number of high level purposes. We collect this information from you when you interact with us either online through our websites or our apps or by phone.

Customer Sales And Orders

If you buy something from us, either online or by phone,  we need to process information about you including, customer name, customer address, contact phone number, email address, details of the items purchased, details of payment method and package tracking reference.

In particular, if we are delivering goods to you, we need to have an address to send them to and we may need further information to schedule delivery.

Customer Service

If you contact our customer service department,  we will process information about you including customer name, customer address, contact phone number, email address, details of customer query to ensure we manage your query as efficiently as possible.

Advertising And Promotions For Ourselves Or Third Parties

Subject to your communications preferences, we will contact you from time to time with promotions and advertising for products, services or events. You can opt-out of receiving communications or change your preferences by simply emailing us to let us know at chillingcrimes.com. Opting out means you may miss out on promotions or discounts that will be of interest to you. We track the open rates and responsiveness rates on our email campaigns. When you visit our websites we write a variety of cookies relating to the functions of the site and also to track how you interact with the site so we can identify opportunities to improve its usefulness to you. For more information on Cookies we use, see the ‘Privacy and Cookies Policy’ section.

Our Cookies Policy

What are cookies?

A cookie is a small amount of data that is sent to your browser from a website’s computer and stored on your computer’s hard drive. On the Tassie & Co website we use cookies to understand site usage, to improve the content and keep track of what you have put in your Shopping Bag.

In order to be able to purchase products on Chilling Crimes website, you will need to have cookies enabled. You will still be able to browse our site if you disable cookies but certain features, including purchasing products, will not be available. Most web browsers have cookies enabled, but to check your cookie settings, check ‘Managing cookies.’

We work with several marketing agents who may also set cookies during your visit to be used for remarketing purposes. This means that once you have left our website, you may see adverts promoting products similar to what you viewed on Chilling Crimes website. If you’d like to opt out of this type of remarketing, please email us at tassieandco.com. 

What is our cookie policy?

For the full Chilling Crimes website experience, to be able to purchase online and to make full use of personalised features, your computer or mobile phone will need to accept cookies. We use the information from cookies to improve your customer experience and offer you products we think you will like.

Our cookies don’t store sensitive information such as your name, address or payment details but they allow us to access this information once you have signed in to your account. If you’d prefer to restrict or delete cookies from Tassie & Co website, you can use your browser to do this. Simply check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.

What cookies are used?

Please see below the associated cookies we use, we have outlined, for your reference, what they are and what they do.

_ga, _gat, _dc_gtm_
These cookies enable the function of Google Analytics Software. This software helps us to take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.The data stored by these cookies can be seen only by the relevant teams at Chilling Crimes and Google and never shows any confidential information.

sid, dwsid
Required to navigate from one page to another and to maintain the login/logout information during your visit. It collects information in an anonymous form by using a unique identifier.

Expires after 30 minutes of inactivity or when you end your session.

Dw
Used to check if other mandatory cookies are activated on the website and indicating to user that website is not properly working without them.

Expires when you end your session.

dwsecuretoken
Required to navigate from one secured pages (https protocole) to maintain information during your visit. It collects information in an anonymous form by using a unique identifier.

Expires after 30 minutes of inactivity or when you end your session.

dwanonymous
Used to store the number of items of the basket when you are internet shopping with us. It collects information in an anonymous form by using a unique identifier.

Duration : 6 months.

dwcustomer
Related to "Remenber me" (check box on login form) function that help to identify user after his session has expired

Duration : 6 months.

dwsourcecode
Used when a campaign and promotion are activated on the website with a specific link.
Only dropped if there is a promotion.

Duration : 24 hours.

dwac
Used to track analytics information on website:
- Conversion report
- traffic report
- Customer report

Expires when you end your session.

CQotient cookies
CQotient cookies are used to deliver a realtime product recommendations and other personalizations. CQuotient Activity Tracking collects anonymous data. Every time a visitor views a product, views a page, adds a product to cart or finishes checkout, the visitor's browser sends the above cookies and other information to our platform servers.

cqcid: first party cookie; contains a hashed ID for an anonymous user;
cquid: first party cookie; contains a hashed ID for a known, logged-in user;
uuid: third party cookie (on cquotient.com), contains a randomly generated ID;
__cq_uuid: first party version of cquotient.com uuid;
__cqact: first party cookie; contains activities that are queued up and sent from the browser, and is deleted immediately upon sending;
bc: third party cookie (on cquotient.com), contains activity history, such as the last 10 products viewed by the shopper;
__cq_bc: first party version of bc cookie (described above);
__cq_seg: first party cookie; contains segment information for personalized search;
__cqviews: first party cookie; contains the last viewed recommendations to detect clicks, immediately deleted upon sending.

__olapicU
Olapic uses cookies to track use of its hosted widgets and content on client sites. It transmits content interactions, clicks and transactional information for the purpose of analytical reporting.

We keep personal data for a variety of purposes and for a variety of retention periods. The general guidelines for how long we retain data are based on a clear assessment of what is necessary and proportionate in our business, with particular reference to statutory obligations that apply to our business.

Where there is no statutory period defined for keeping data, we will apply retention periods based on relevant industry standards or based on an internal assessment of a retention period that balances our ability to serve customers with our obligation to not retain identifiable data for longer than we need to.

 

How Long Do We Keep Your Information For?

We keep personal data for a variety of purposes and for a variety of retention periods. The general guidelines for how long we retain data are based on a clear assessment of what is necessary and proportionate in our business, with particular reference to statutory obligations that apply to our business.

Where there is no statutory period defined for keeping data, we will apply retention periods based on relevant industry standards or based on an internal assessment of a retention period that balances our ability to serve customers with our obligation to not retain identifiable data for longer than we need to.

Transfers Of Data Outside The EU/EEA

We transfer data outside the EU/EEA for a variety of reasons. Whenever possible we seek to work with partners, suppliers, and service providers in the EU/EEA but this is not always an option. We keep service providers who are based outside the EU/EEA under review to ensure valid legal grounds exist to continue using them. We keep service providers who are based outside the EU/EEA under review to ensure valid legal grounds exist to continue using them.

You have a number of rights under the GDPR and the Data Protection 2018.

• Right of Access – you have a right to request a copy of data we hold about you.
• Right of Rectification – You can request that we correct any errors in the information we hold about you.
• Right of Erasure – You have a right to request we delete information we hold about you in certain circumstances. This is not an absolute right, but deleting data about you may result in you not being able to avail of services such as warranties.
• Right to Object to Processing – You have a right to object to processing, particularly processing for the purposes of Direct Marketing. This is not an absolute right as we may have an over-riding requirement to continue processing your data. If we do opt you out of processing we might not be able to let you know about special offers or sales and it might have other implications depending on the specific processing to which you object.
• Right to Restrict Processing – You have a right to ask us not to process your data for a period of time for a particular reason, for example if you have queried the accuracy of data we hold about you. Again, this is not an absolute right and it only applies in certain circumstances.
• Right to Data Portability – You have the right to ask us to transfer data we hold about you in a structured form and process using automated means to another company. This only applies if the basis of the processing is consent or contract.
• Right not to be subject to Automated Decision Making – You have a right not to be subject to automated decision making that has a legal or equivalent effect unless that processing is necessary for entering into or performing a contract, is required by law, or is conducted with your explicit consent. An example of such processing would include in-store credit checking.
• You have a right to compensation through the Courts in the event your data privacy rights under legislation are not upheld.

 Contacting The Ddata Protection Commissioner

The Data Protection Commissioner can be contacted using the email address and phone numbers provided at this website: https://www.dataprotection.ie/docs/Contact-us/b/11.htm

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then you can follow the below ways to unsubscribe:
You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Please note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed. Alternatively, you can contact us by emailing: info@chillingcrimes.com.

We may update this privacy policy from time to time so you should check this policy each time you give us personal information or use our website.